Customer and Work Center Support Services:
Asset and configuration management, customer mission engagement and operations planning, customer education and training, customer IT infrastructure installation, fit outs, and decommissioning, service desk, and desk side support.
Mission & Business Applications, Tools, Portals, and Web Services:
Software engineering, development, and integration; mission and business application/tool development, integration, and maintenance, web and portal systems development, integration, maintenance, and management, knowledge and content management, development and test environment, development and test environment, and life cycle software license management and control.
Enterprise Computing, Storage, Shared, and Field Services: Enterprise hardware maintenance and repair, field service support, server administration and management, server administration and management, data services, data administration, and database management, mission and business systems services, administration, and management, enterprise shared application and infrastructure services, administration, and management, enterprise operations, event monitoring and management, performance monitoring, and analysis, enterprise infrastructure maintenance and repair, service delivery center, data center, and equipment room IT management, enterprise data backup, disaster recovery (DR), and continuity of operations (COOP) operations and support.
Network & Communications Services:
Unified communications support, cable/fiber installation, testing, troubleshooting and management, network administration and maintenance, network operations, event monitoring and management, performance monitoring, and analysis, wireless and mobile device support, non-secure and secure voice installation, operations, and maintenance, video & video teleconferencing installation, operations, and maintenance, knowledge wall and video display integration, operations, and maintenance, communications security support and tactical satellite communications initialization, operations, and management.
Cybersecurity and Information Assurance (IA) Services:
Policy development; security technical assessment; insider threat assessment; security architecture development; security engineering; certification and accreditation; security compliance , IA training management, audit, assessment, and reporting services; computer network defense service provider (CNDSP) and inspection services, Vulnerability Assessment and Management, Metrics Consolidation and Reporting, Computer Network Defense (CND) Operations, Monitoring, and Analysis; Cybersecurity and IT systems and Tools Administration and Maintenance; Incident Response, Tracking, and Resolution; Cross-Domain Solutions Support; Inter-Agency Coordination; and PKI Procedures and Guidance.
Other Special Services:
Outside technical support services, call out/per call support services, surge support services, and deployment support services.